Widow 'distressed' by firm's nine-month delay to husband's pension
Summary
Kay Donald’s husband died nearly nine months ago, but she has not received his pension payments due to delays by Capita, the company managing the civil service pension scheme. Capita apologized for the delays and said it is working to fix the problems causing people to wait for their pensions.Key Facts
- Barry Donald died last September, shortly before his 34th wedding anniversary with Kay.
- Capita took over the administration of the civil service pension scheme in December last year.
- Kay sent all necessary documents in October but has not received any pension payments.
- Thousands of people have faced delays getting lump-sum payments or pension income from Capita.
- Capita apologized for the delays and said it is working to restore normal service.
- Kay has contacted Capita many times, also involving her Member of Scottish Parliament (MSP) and solicitor.
- Other families, like Rachel Shankland’s, have experienced similar problems settling pensions after a loved one’s death.
- The civil service pension scheme has about 1.7 million members affected by Capita’s administration issues.
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