After long waits at the Social Security Administration, its chief says things are getting better
Summary
The Social Security Administration (SSA) commissioner, Frank Bisignano, said the agency is improving after past problems with long wait times and staffing cuts. He will tell Congress that phone wait times have dropped by 75%, more people are being helped, and the agency is fixing website issues.Key Facts
- Frank Bisignano is the current commissioner of the Social Security Administration.
- The SSA has reduced phone wait times by 75% recently.
- The agency has served 50% more people under Bisignano’s leadership.
- SSA fixed website problems to improve customer service.
- Appointments are no longer strictly required to visit SSA field offices.
- The agency laid off 7,000 workers at the start of President Trump’s administration.
- Around 2,000 employees were moved to direct-service roles last year to handle calls better.
- Some unions say certain SSA offices are still very short-staffed.
- SSA’s Inspector General reports ongoing problems with benefit processing but notes progress in speeding up disability claims.
- Bisignano also serves as the CEO of the IRS, a role created during President Trump’s administration.
Read the Full Article
This is a fact-based summary from The Actual News. Click below to read the complete story directly from the original source.