EU orders Meta to open WhatsApp to rival AI chatbots
Summary
The European Union has ordered Meta to let rival companies’ AI chatbots access WhatsApp for Business for free while an investigation continues. This move aims to ensure fair competition and prevent Meta from blocking other AI providers on its messaging platform.Key Facts
- The EU told Meta to allow third-party AI chatbots to use WhatsApp for Business at no cost.
- This order is temporary, lasting until the EU finishes its antitrust investigation.
- The EU started investigating after Meta banned non-Meta AI assistants from WhatsApp for Business API in December 2025.
- The EU says Meta has a dominant position in Europe and may be abusing it by blocking competitors.
- Meta called the EU’s order regulatory overreach and said it will appeal.
- If Meta ignores the order, it could face fines up to 10% of its total revenue.
- The EU says the move protects consumer choice among AI assistants in Europe.
- The dispute highlights ongoing tensions between European regulators and US tech companies like Meta.
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