Summary
Many people shopping at M&S faced problems at the checkouts because of a cyber attack on the store. Even though the company tried to put everything back to normal, they had to switch some systems off to manage the problems. They stopped using touch-free payments for a while, had problems with online orders, and had to pause 'click and collect' purchases.
Key Facts
- M&S faced problems due to a cyber attack, making it hard for customers to checkout.
- The company tried to get everything back to normal, but they had to turn some systems off to handle the situation.
- One of the problems was with touch-free payments as they were paused for a while.
- Another problem was with 'click and collect' orders, those were temporarily stopped.
- The company also said there might be delays with orders made online.
- The company is getting help from outside experts to look into this problem.
- The company let the National Cyber Security Centre know about the problem.
- M&S told people not to come to the store to pick up 'click and collect' orders until they got an email saying it was ready.
