How a lost suitcase led to a two-year compensation battle with Ryanair
Summary
Rosie McGrane's suitcase was lost when she flew to Copenhagen with Ryanair. Despite a court ordering Ryanair to pay her compensation, she has not received the money, and the airline is appealing the decision. The case has involved lengthy processes and communication issues.Key Facts
- Rosie McGrane's suitcase was lost during her trip from Edinburgh to Copenhagen in September 2023.
- The baggage contained personal items including running gear, a tablet, clothes, and a Scottish flag of sentimental value.
- Ryanair has not yet paid the compensation ordered by Edinburgh Sheriff Court.
- Rosie and her husband, Chris, faced delays and communication challenges with Ryanair.
- Ryanair's appeal claims Rosie did not report the missing baggage upon arrival.
- The compensation battle has lasted over two years.
- Chris, Rosie's husband, used his legal knowledge to assist in the case.
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