Summary
Travelodge has changed its key card policy after a security breach led to a guest being attacked in her room. The hotel chain's CEO apologized and stated that now a room key can only be issued with the explicit permission of the person staying in the room. This change comes after the attacker was jailed for the crime that occurred in late 2022.
Key Facts
- A Travelodge guest was attacked after a man lied to get a key to her room.
- The attack happened at a Travelodge in Maidenhead, Berkshire, in December 2022.
- The attacker was sentenced to seven-and-a-half years in jail.
- Travelodge's CEO issued an apology and stated the hotel's policies have changed.
- Now, additional or replacement room keys will only be given with permission from the person staying in the room.
- The company has trained its 12,000 customer-facing staff on the new policy.
- Travelodge conducted an internal review and is also commissioning an independent review of room security measures.
- The victim initially received a £30 refund, which she found inadequate.
- Travelodge's CEO wants to meet the victim and learn from the incident.
