Summary
Marks and Spencer (M&S), a UK shop, had some computer problems which meant customers had trouble ordering stuff for pick up and using their gift cards. The company apologized and said they're trying to fix the issues.
Key Facts
- M&S said they were attacked by people online, affecting several store services like pick-up orders and contactless payments.
- Customers complained on the internet about delays and problems using their gift cards.
- CEO Stuart Machin apologized to customers and mentioned the store had to make little changes to protect everyone.
- The Information Commissioner's Office (ICO), a UK group that looks after data and information, knows about what happened and is looking into it.
- M&S are also working with computer security experts to investigate and manage this problem.
- The technical problems are still but they're working on sorting out the hold-ups to their pick-up service.
- The problems with computer systems are not unique to M&S. Other big companies like Morrisons and Barclays have had similar troubles in the past.
- The incident is a reminder that businesses need to take actions to protect their computers from attacks.
