Summary
Royal Mail workers across the UK report being told to hide or move mail to make it appear that delivery targets are met. The company is facing questions from UK lawmakers about postal delays and claims that letters are being hidden due to pressure to prioritize parcel deliveries.
Key Facts
- Postal workers say they are instructed to hide mail to meet delivery targets.
- Workers report phrases like "take the mail for a ride" used by managers to indicate hiding mail.
- Royal Mail has a legal duty to deliver first-class mail six days a week.
- The company admits delivery delays but claims 92% of letters are on time.
- Royal Mail was fined £37 million in past years for poor mail delivery.
- Workers say prioritizing parcels over mail affects important letter deliveries.
- Some individuals go to delivery offices themselves due to mail delays.
- Royal Mail states it takes claims seriously and will investigate specific issues.
