Summary
Several people have faced long delays in receiving premium bonds from National Savings and Investments (NS&I) after relatives passed away. NS&I apologized for these issues, affecting around 37,500 people and involving £470 million. The government appointed a new chief executive and promised compensation for affected families.
Key Facts
- Tracy McGuire-Brown waited six years to claim her late father's £2,000 premium bonds.
- Around 37,500 people experienced delays due to NS&I issues, involving £470 million.
- NS&I apologized and the government promised compensation.
- Premium bonds are investments that enter people in a monthly prize draw with tax-free winnings.
- Peter Attwell still hasn't received his late brother's bonds; his case involves a complex legal situation without a will.
- Kevin Jones faced delays after his wife's death and was told it could take six to nine months to resolve.
- Other financial institutions resolved similar cases in weeks; NS&I cited staff shortages as a cause for delays.
