Summary
An IT issue at Lloyds Banking Group affected nearly 448,000 customers. The glitch allowed users to see other people's financial information or had personal data exposed. The bank has started compensating affected customers.
Key Facts
- The IT glitch occurred on March 12.
- Nearly 448,000 customers of Lloyds, Halifax, and Bank of Scotland were affected.
- Some customers saw private details like account information and national insurance numbers.
- The bank has paid £139,000 to 3,625 customers as a goodwill gesture.
- The problem stemmed from a software defect introduced during an overnight update.
- Lloyds Banking Group has pledged full cooperation with regulatory bodies.
- The Financial Conduct Authority (FCA) and the Information Commissioner's Office (ICO) are investigating the issue.
