Summary
A Delta passenger shared his frustration after his purchased extra seat for comfort was repeatedly reassigned to standby travelers on multiple flights. Despite following airline procedures and seeking refunds, the passenger faced denial and embarrassment. He is considering filing formal complaints with the U.S. Department of Transportation.
Key Facts
- A passenger bought two seats on Delta flights due to needing extra space.
- The extra seat was reassigned to standby passengers on all eight flights he took.
- The passenger had to explain to standby travelers that the seat was paid for, causing embarrassment.
- He followed Delta's booking rules, listing the extra ticket with "EXST" as a middle name.
- Refund requests were denied by Delta, leading to further frustration.
- Other travelers advised him to seek escalation or file complaints with the Department of Transportation.
- Airlines must acknowledge complaints within 30 days and respond within 60 days according to the Department of Transportation.
