Summary
Families have been dealing with long delays in getting back deposits from a care home operator in Scotland. The Morar Care Group was the subject of complaints from relatives who claimed thousands of pounds in deposits were withheld. An undercover investigation revealed issues with care standards, but the operator disputes these claims.
Key Facts
- Families reported waiting many months to get deposits back from Morar Care Group.
- Some families had to hire lawyers or debt collectors to get their money.
- The deposits in question were as high as £19,000.
- The care home, Castlehill in Inverness, was investigated for poor care standards.
- Castlehill has changed its name to Morar Highland and improved its care rating.
- Self-funding residents pay their care costs if they have significant savings.
- A family's complaint led to a newspaper involvement, resulting in repayment.
- Morar Care Group is part of Simply UK and disputes the allegations.
