Summary
A Southwest Airlines passenger reported feeling embarrassed when a gate agent questioned her about needing extra seating, even though she had already purchased two seats. This incident occurred as the airline prepares to change its policy requiring passengers who cannot fit in a single seat to buy an extra one in advance from 2026. The change will also make it harder to get refunds for the second seat.
Key Facts
- A passenger felt embarrassed when questioned by a Southwest Airlines gate agent about needing an extra seat.
- The passenger had already bought two tickets, as per the airline's policy for needing extra space.
- The incident was shared on Reddit, leading to discussions about how the policy was communicated.
- Southwest Airlines plans to change its "Customer of Size" policy starting January 27, 2026.
- Passengers who need more than one seat will be required to purchase additional seats in advance.
- Refunds for extra seats will become more restricted based on factors like availability and fare class.
- The airline also plans to move to assigned seating and update other service policies.
