Key Facts

• A family's custom medical device, used for treating scoliosis, got lost during a Frontier Airlines flight.
• The device went missing while traveling from Philadelphia to Dallas before a medical visit in Oklahoma City.
• The family received conflicting information about the device's location from airline representatives.
• The family filed a complaint with the U.S. Department of Transportation about the incident.
• Frontier Airlines' policy advises passengers to report delayed baggage quickly to start tracking it.
• The device is crucial for the daughter's medical treatment, and its absence affects her care.
• The situation highlights ongoing concerns about airlines handling medical and mobility equipment.