Summary
About 100 Easyjet passengers missed a flight from Milan to Manchester because of long delays at border checks. The European Entry/Exit System (EESS) caused these delays and left people stranded at the airport. Passengers faced difficulties contacting Easyjet for help and had to make new travel plans.
Key Facts
- Around 100 people were left behind at Milan's Linate airport due to long border control queues.
- The Milan to Manchester Easyjet flight departed with only about 30 passengers.
- Queues lasted up to three hours because of the new European Entry/Exit System (EESS).
- Passengers experienced discomfort, including feeling sick and fainting, due to the long wait and heat.
- One passenger mentioned a 20-hour wait for the next available flight and extra costs for alternative travel arrangements.
- Some passengers contacted Easyjet but faced issues with communication and only received minimal compensation offers.
- Easyjet said the border delays were outside their control and advised passengers to allow extra time for security checks.
