Summary
A woman claims that she and her husband paid for specific seats on a Delta flight but found another couple in their seats when they boarded. The flight attendant directed them to different seats and mentioned they could leave the flight if they wanted to discuss the issue with a gate agent. The woman expressed dissatisfaction with the situation and considered canceling her Delta credit card.
Key Facts
- The woman and her husband paid extra to sit together on a Delta flight.
- They booked their seats two months in advance for aisle access.
- Another couple was sitting in their designated seats when they boarded.
- The flight attendant stated the crew wasn't responsible for the seat change.
- The flight was already three hours late when this occurred.
- The woman considered canceling her Delta credit card due to her dissatisfaction.
- Delta's rules allow them to change seat assignments based on operational needs.
- The U.S. Department of Transportation indicates airlines aren't required to compensate for delays or cancellations on domestic flights.
