Summary
A Southwest Airlines passenger complained on Reddit about being seated separately from their companion despite paying for assigned seats. The airline recently changed from open seating to assigned seating, causing confusion and some seat changes after booking.
Key Facts
- Southwest Airlines switched from open seating to assigned seating starting with travel in 2026.
- Passengers can now choose and pay for assigned seats, including options for extra legroom.
- The Reddit user paid for specific seats but was assigned a different seat away from their companion.
- Other travelers responded with questions and shared experiences that Southwest sometimes moves passengers from paid seats.
- Southwest says if a paid seat is changed, they usually refund the fee for that seat.
- The new seating system includes standard, preferred, and extra legroom seats in assigned locations.
- The airline directs passengers with seating issues to contact their support or help center.
- The Reddit poster stated they will not fly Southwest again due to this seating experience.
