AA fined and ordered to refund learner drivers for hidden fees
Summary
The owner of AA and BSM driving schools must pay refunds to thousands of learner drivers after not showing the full lesson price upfront when booking online. The company has been fined £4.2 million for breaking consumer laws.Key Facts
- Automobile Association Developments owns the AA and BSM driving schools.
- They failed to clearly show the total lesson price before booking online.
- The Competition and Markets Authority (CMA) investigated this practice.
- The company admitted breaking the law and agreed to a settlement.
- They were fined £4.2 million by the CMA.
- Over 80,000 learners will share £760,000 in refunds.
- Each customer will get about £9 on average.
- This news is developing and more details will be shared later.
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