Summary
Virgin Voyages changed a cruise route from Bermuda to Northern Canada and St. John, New Brunswick, due to unsafe weather near Bermuda. The cruise line apologized for how they communicated the change and offered passengers onboard credit to compensate.
Key Facts
- A Virgin Voyages cruise originally planned for Bermuda was rerouted to Canada because weather made Bermuda unsafe.
- Passengers received an email about the change just days before the cruise departure.
- The email described the new route and recommended passengers bring warmer clothing.
- Some passengers were upset because they had planned activities for warm weather and already sent luggage ahead.
- Virgin Voyages added a $100 credit onboard for affected passengers.
- The company publicly apologized for poor communication and said it would improve how it handles future itinerary changes.
- Virgin Voyages emphasized that safety was the primary reason for the route change.
- The cruise ship involved was the Valiant Lady, scheduled for a April 6 to April 11 voyage from New York City.
