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‘How do I end a call?’: the elderly Japanese people determined to master smartphones

‘How do I end a call?’: the elderly Japanese people determined to master smartphones

Summary

A group of elderly people in Tokyo are attending beginner classes to learn how to use smartphones. This effort comes as Japan’s mobile networks have ended older 3G services, pushing users to adopt newer 4G and 5G phones to keep communication and services.

Key Facts

  • The class includes mostly people in their 70s learning to use iPhones and Android phones.
  • Japan fully shut down its 3G networks by March 2024 to save energy and retire old equipment.
  • Around half a million people and over 400 phone models were affected by the 3G shutdown.
  • Some older flip phones still work on 4G, but many users must switch to smartphones or lose phone service.
  • Phone companies offer classes to teach older users how to manage calls, online shopping, photos, and security.
  • Participants want to learn about health trackers, weather apps, and safe internet habits.
  • Many elderly users feel overwhelmed by smartphone features but are determined to stay connected.
  • Instructors emphasize practice and caution with scams, recommending ignoring suspicious messages or calls.

Source Information