Woman stranded in Dusseldorf after return UK flight blocked over Home Office admin error
Summary
A German woman living in the UK was stopped from boarding her flight back to Edinburgh due to a Home Office error that showed a wrong passport number in the digital immigration system. She has been separated from her two-year-old daughter while authorities work to fix the mistake, which could take weeks.Key Facts
- Liza Tobay, a German woman living in the UK for 15 years, was visiting family with her children.
- Her return flight was blocked because the Home Office system showed a "red flag" on her settled status.
- The system had recorded a completely wrong passport number, called a “ghost number.”
- Tobay could prove her status by email but was told only a phone app is accepted, which she did not have.
- She has been separated from her two-year-old daughter and fears the error could keep her apart for up to a month.
- The Home Office said the case is being prioritized but it may take three weeks to fix.
- The3million, a campaign group, criticizes the UK’s digital-only immigration status system and calls for physical documents.
- The Home Office has not given a public comment on this specific case yet.
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