Waterstones apologises after readers brand event 'utter chaos'
Summary
Waterstones, a chain of bookshops, apologized after attendees described a recent event at its main store in London as chaotic and overcrowded. People attending the annual BookFest complained about long lines, tight spaces, and a lack of staff assistance. Waterstones stated that they would learn from the experience to improve future events.Key Facts
- The event took place at Waterstones' main store in Piccadilly, central London.
- BookFest is an annual event where readers meet authors and attend workshops.
- Attendees reported long queues, overcrowded conditions, and insufficient staff support.
- One author reportedly experienced a panic attack due to the crowded environment.
- Some attendees stated that the event should have been fully ticketed to manage the crowd.
- Waterstones issued an apology and committed to improving future events.
- Although overcrowded, Waterstones claimed that attendees’ safety was not at risk.
- The store's social media post acknowledged the "unexpectedly high turnout."
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