Travelodge 'extremely sorry' for giving stranger key to couple's room
Summary
A couple staying at a Travelodge hotel had a stranger enter their room after staff mistakenly gave the man a key card to their room. Travelodge apologized and said it will retrain staff on room security and check-in procedures to prevent similar mistakes.Key Facts
- The incident happened on April 8 at a Travelodge in Lincoln.
- The couple, Chris and Paul Adamson, heard their room door click and a man entered unexpectedly.
- The man left quickly after seeing them, and the couple reported the event to hotel reception.
- Travelodge had promised to improve security after a man was jailed for assaulting a woman at a different Travelodge.
- The mistake occurred because the system showed the couple had moved rooms, but they stayed in the original room.
- Travelodge said it is very sorry and will review and improve staff training and procedures.
- The woman said she now feels unsafe staying alone at a Travelodge.
- Dozens of other people have reported hotel security problems to the BBC, suggesting wider issues in the hotel industry.
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