Tariff refund portal off to bumpy start as some businesses report glitches
Summary
The U.S. government launched a new online system called CAPE to help businesses claim refunds on tariffs imposed last year. Some companies have faced problems using the system, including error messages and long wait times for help.Key Facts
- The CAPE portal opened on Monday for businesses to claim tariff refunds.
- Some users received error messages like "system overwhelmed" and "duplicate tax ID."
- CAPE is run by U.S. Customs and Border Protection (CBP).
- The government owes up to $175 billion in tariff refunds to importers.
- Over 56,000 importers have registered to use CAPE as of April 9.
- CAPE handles refunds only for tariffs imposed under the International Emergency Economic Powers Act (IEEPA).
- The agency promises to process approved refund claims within 60 to 90 days.
- Some users have had long delays contacting CBP customer service for support.
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