Travelodge gave us keys to other people's rooms twice in a week
Summary
Guests at a Travelodge hotel in east London were given keys to rooms already occupied by other people, causing safety concerns. Travelodge apologized and said it is retraining staff and reviewing security to prevent such mistakes.Key Facts
- Two separate guests at a Travelodge in Newham were given keys to rooms where other guests were already staying.
- One guest, John Nowell, entered a room and found someone inside taking a shower.
- Nowell’s colleague heard voices in their assigned room and did not enter.
- Travelodge blamed human error and a new key card system for the incidents.
- Travelodge CEO apologized for similar problems at other hotels and promised improvements.
- The company is retraining staff and conducting an independent review to improve security.
- The incidents led to calls from an MP for major changes at Travelodge.
- The Prime Minister wrote to Travelodge about the security problems.
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