JetBlue used customers' data to set ticket prices, lawsuit alleges
Summary
A new lawsuit claims JetBlue collected personal data from customers without their permission to set different ticket prices. JetBlue denies using customer information for pricing, saying fares depend on seat availability and demand.Key Facts
- A lawsuit was filed by Andrew Phillips from New York against JetBlue.
- The lawsuit says JetBlue tracked customers' data while they booked tickets.
- It claims this data helped JetBlue charge different prices based on personal info.
- JetBlue said it does not use personal data or browsing history to set prices.
- The lawsuit mentions a social media reply from JetBlue suggesting how to avoid higher prices.
- JetBlue said the social media reply was a mistake by one employee.
- The lawsuit seeks damages for alleged violations of privacy and consumer protection laws.
- "Surveillance pricing" means charging different prices based on personal info like browsing history.
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