Hospitals Are Deploying AI Chatbots. Doctors Are Divided
Summary
Hospitals in the U.S. are using new AI chatbots to help patients ask health questions and schedule appointments faster. Some doctors support this technology for improving patient care, while others warn about the need for strict safety rules.Key Facts
- Hartford HealthCare, Sutter Health, and Reid Health have launched AI chatbots called Patient GPT and Emmie to assist patients.
- These chatbots can access patients’ medical records to give personalized health information.
- AI chatbot responses are protected by HIPAA, a law that keeps medical data private and secure.
- About 25% of Americans have used AI tools for health advice, with high usage in rural communities.
- Patients in the U.S. currently face an average wait of one month to see a doctor, up 19% from 2022.
- Emmie helps patients understand lab results, follow-up questions, and general health advice but should not replace doctor treatment decisions.
- Patient GPT allows patients to create profiles and book doctor appointments online, sometimes with very short wait times.
- OpenAI is also developing its own health chatbot called ChatGPT Health to meet growing demand for quick medical guidance.
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