Summary
Marks & Spencer has restarted its click and collect service 15 weeks after a cyber attack forced it to stop. The attack affected both online and in-store operations and is expected to reduce the company's profits by about £300 million this year.
Key Facts
- Marks & Spencer stopped its click and collect service on April 25 due to a cyber attack.
- The company resumed online orders on June 10.
- The cyber attack led to the theft of some customer data.
- M&S warned customers to be careful with emails, calls, or texts pretending to be from them.
- The attack also caused some in-store disruptions, leaving shelves empty.
- M&S expects the attack will reduce its profits by about £300 million this year.
- The company is looking to insurance to help cover some of these losses.
- M&S's CEO stated they expected to recover from the incident's worst effects by August.
