Greggs removes cabinets in shoplifting hotspots
Summary
Greggs, a bakery chain in the UK, is removing open display cabinets in some London stores where shoplifting is common. They are testing secure counters and new software to better report thefts to police while assessing the impact on customers.Key Facts
- Greggs operates around 2,700 shops across the UK.
- The trials are in London areas like Croydon, Peckham, Whitechapel, and Upton Park, plus Birmingham and Nottinghamshire.
- Shoplifting offences in England and Wales increased by about 20% last year, exceeding half a million cases.
- The UK government plans to add a new crime for assaulting retail workers and increase police presence.
- Greggs is sharing incident data with local police using new software to speed up responses.
- Some competitors, like Pret a Manger and Costa, are hiring security staff to prevent repeat thefts.
- The changes at Greggs are targeted, temporary, and aim to balance reducing theft with customer experience.
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