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‘Nightmare’ queues and missed flights: readers report turbulent start to EU entry-exit system

‘Nightmare’ queues and missed flights: readers report turbulent start to EU entry-exit system

Summary

The new EU entry-exit system (EES), which started in Schengen countries in April 2026, has caused long waits and delays at border checks. Many travelers reported queues, problems with fingerprint scans, unclear instructions, and having to repeat the process during their trips.

Key Facts

  • The EU entry-exit system began in October 2025 and was fully applied in Schengen countries by April 2026.
  • Schengen includes 25 EU states plus Iceland, Norway, Liechtenstein, and Switzerland.
  • Some travelers waited up to three hours in lines at passport control.
  • Issues included fingerprint scans not working and confusion about using kiosks.
  • Families and travelers with children experienced extra delays and little special assistance.
  • Some had to repeat the registration on different flight legs without explanation.
  • One traveler missed his flight due to queues and faced over £2,000 in extra costs.
  • Pregnant travelers and people with infants faced difficult waiting conditions without enough seating or support.
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