‘There is real danger’: landline phone users voice fears over digital switchover
Summary
The UK is replacing old copper phone lines with digital phone services that use broadband connections. This change affects millions of homes and raises concerns about losing phone service during power outages, especially for people in remote areas or vulnerable groups.Key Facts
- Old telephone lines (PSTN) are being switched off by January 2027 and replaced by digital voice services over broadband.
- About 3.2 million homes still use the old system and must switch before the deadline.
- Power cuts can cause total loss of phone and mobile signals, as experienced by residents in remote areas like the Scottish Highlands.
- Vulnerable people and those without strong mobile coverage fear being cut off and unable to get help in emergencies.
- Some reports show landlines being disconnected before proper support is provided.
- The campaign group Silver Voices wants the switch-off deadline extended to 2030 for safety improvements.
- BT, the UK's main phone provider, offers support including in-home help and backup power for customers with special needs.
- Less than 1% of BT landline customers lack enough mobile signal to make calls as a backup.
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