Key Facts

• Marks & Spencer, a big store, recently had a cyber attack. A cyber attack is when someone breaks into a system or website on the computer.
• Because of this attack, Marks & Spencer stopped taking orders on its website and apps.
• About one-third of the stuff they sell, like clothes and household goods, are bought online.
• Now, people are having trouble using contactless payments, click & collect, and gift cards, but Marks & Spencer is starting to fix these problems.
• The store apologized for any trouble and is giving back the money for orders made on one particular Friday.
• The online grocer, Ocado, sells Marks & Spencer food but is not having any problems because it uses a different system.
• Some believe Marks & Spencer may lose money because people will start buying from other brands.
• Last year, Marks & Spencer sold nearly £1.3bn of clothes and home goods online.
• Marks & Spencer has reported the cyber attack to cyber security and crime agencies.