AI chatbot fraud: the ‘gift card’ subcription that may cost you dear
Summary
Some users of the Claude AI chatbot found unauthorized charges on their credit cards for gift card subscriptions they did not buy. The company Anthropic is investigating the problem and taking steps to stop the fraud, including canceling fake subscriptions and issuing refunds.Key Facts
- David Duggan, a Claude user in the US, saw two $200 gift card charges on his credit card that he did not make.
- Other Claude users reported similar unexpected payments ranging from £18 to €225 on online forums.
- The stolen gift cards were sent to users’ personal emails, raising concerns about possible email hacking.
- Anthropic suspended Duggan’s account and said it is adding protections against fraudulent purchases.
- When Anthropic detects fraud, it cancels the subscriptions and refunds the affected users.
- Users are advised to contact Anthropic support and their banks if they notice unauthorized payments.
- Changing credit card details and login information can help prevent further fraud.
- Anthropic states there is no proof that the card details were stolen from their system.
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