German tourist wins payout after losing sun lounger race
Summary
A German tourist won a court case against his tour operator after he and his family could not use sun loungers on a holiday in Greece because other guests reserved them with towels. The court decided the family should get a bigger refund than originally offered because the holiday experience was not as promised.Key Facts
- The tourist and his family were on a package holiday to Kos, Greece, in 2024.
- They paid about €7,186 (£6,211) for the holiday.
- Guests often reserved sun loungers by placing towels on them, making them unusable for others.
- The man spent 20 minutes daily trying to find a free sun lounger, even waking at 6:00 am.
- The court in Hanover ruled the holiday was "defective" because the tour operator didn’t stop towel reservations.
- The operator initially refunded €350 (£302) but the court increased it to €986.70 (£852.89).
- The court said the tour company must provide a fair system to allow reasonable access to sunbeds.
- Similar "sunbed wars" happen in other tourist spots, and some companies and places have rules or fees to manage this.
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