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German tourist awarded €1,000 after losing out on sunloungers at Greek hotel

German tourist awarded €1,000 after losing out on sunloungers at Greek hotel

Summary

A German tourist received nearly €1,000 in compensation after failing to find sunloungers for his family at a hotel on the Greek island of Kos. A court in Hanover, Germany, ruled that the German tour operator was responsible for not enforcing rules against reserving loungers with towels.

Key Facts

  • The holidaymaker and his family stayed at a hotel in Kos, Greece, in 2024.
  • Despite waking early daily to find sunloungers, he was unable to secure one for his family.
  • The man had paid over €7,000 for the holiday.
  • The hotel initially gave a partial refund, but the German court awarded a larger amount of €986.70.
  • The court said the German tour operator was responsible because of package travel laws.
  • The court noted the tour operator should have worked with the hotel to enforce fair rules about reserving loungers.
  • "Towel blocking" is a common problem where guests reserve loungers by leaving towels on them.
  • The judge said guests should not have to remove towels themselves and tour operators must act to prevent conflicts.
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