German tourist awarded €1,000 after losing out on sunloungers at Greek hotel
Summary
A German tourist received nearly €1,000 in compensation after failing to find sunloungers for his family at a hotel on the Greek island of Kos. A court in Hanover, Germany, ruled that the German tour operator was responsible for not enforcing rules against reserving loungers with towels.Key Facts
- The holidaymaker and his family stayed at a hotel in Kos, Greece, in 2024.
- Despite waking early daily to find sunloungers, he was unable to secure one for his family.
- The man had paid over €7,000 for the holiday.
- The hotel initially gave a partial refund, but the German court awarded a larger amount of €986.70.
- The court said the German tour operator was responsible because of package travel laws.
- The court noted the tour operator should have worked with the hotel to enforce fair rules about reserving loungers.
- "Towel blocking" is a common problem where guests reserve loungers by leaving towels on them.
- The judge said guests should not have to remove towels themselves and tour operators must act to prevent conflicts.
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