Summary
Instagram users report having their accounts wrongly banned by Meta, the company that owns Instagram and Facebook. Many have lost important photos and business opportunities due to these bans, which they claim are a result of errors in Meta's rule enforcement. Meta has overturned some bans after media inquiries but has not fully addressed users' concerns.
Key Facts
- Users from around the world report having their Instagram and Facebook accounts banned by mistake.
- Bans are often due to alleged violations of Meta’s rules against content like child sexual exploitation.
- More than 500 people have contacted the BBC to share the impacts of these bans, including business losses.
- Meta has acknowledged some issues with Facebook but denies a widespread problem on Instagram.
- Account bans have been reversed in some cases after being reported to Meta by the media.
- A petition with over 36,000 signatures accuses Meta's AI of unfairly banning users.
- Users express frustration over not being able to speak with Meta’s human representatives unless they pay for a verification service.
- Meta has not provided detailed comments on these issues, but claims AI is important to its content review process.
