Texas Roadhouse CEO Wants Servers Using Tablets
Summary
Texas Roadhouse is testing handheld tablets for servers to take orders directly at the table, aiming to make ordering faster and more accurate. The company is slowly considering expanding this technology across its U.S. restaurants while keeping the casual dining atmosphere.Key Facts
- Texas Roadhouse CEO Jerry Morgan announced a pilot program using handheld tablets for servers in select locations.
- The tablets let servers enter orders at the table instead of walking to a central computer.
- Using tablets could speed up order delivery to the kitchen and reduce mistakes.
- Early feedback from customers and staff has been mostly positive.
- The company is also using kitchen display systems and table-based payment options to improve operations.
- Servers can choose to use the tablets or stick with traditional methods during the trial.
- No firm date has been set for a full rollout across all restaurants.
- Texas Roadhouse wants to keep its relaxed dining feel while improving behind-the-scenes efficiency.
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