Woman in bank row over depositing £900 HMRC cheque
Summary
A woman in rural Cornwall had trouble depositing a £900 cheque from HMRC because it could not be scanned by her bank’s app and the Post Office no longer accepts cheque deposits for Lloyds Banking Group customers. She must now travel long distances to a bank branch or use a mail-in service, which she feels is inconvenient and unfair for rural residents. Lloyds said cheque use is very low and offered alternatives like mobile app deposits and freepost services.Key Facts
- Annabel Yates from Cornwall received a £900 HMRC cheque that could not be deposited online.
- The cheque lacked perforated edges, so it would not scan in the banking app.
- Lloyds Banking Group stopped allowing cheque deposits at the Post Office in January 2024.
- Yates faces a 75 to 94-mile trip to the nearest Lloyds branches in Okehampton or Truro.
- Lloyds offers cheque deposits via their app, any branch, or a freepost (mail) service.
- Yates is concerned about sending large cheques by post and feels rural customers are disadvantaged.
- The Post Office reports many customers are frustrated by losing the cheque deposit service.
- Lloyds says cheque payments make up only 0.1% of UK payments and are declining in use.
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