Ticketmaster Said Queue System Was Random—Now, Its President Isn’t So Sure
Summary
Ticketmaster’s president publicly stated that the company has never confirmed its ticket queue positions are assigned randomly, raising questions about how fair the ticket-buying process really is. This comes after a court ruled that Ticketmaster’s parent company, Live Nation, holds illegal monopoly power in the ticketing market, leading to higher prices for customers.Key Facts
- A 2026 Manhattan jury found Live Nation, Ticketmaster’s parent company, guilty of illegal monopoly power in the ticketing industry.
- The ruling said Live Nation’s control reduced competition and increased ticket prices by about $1.72 per ticket on average.
- Ticketmaster’s global president, Saumil Mehta, said the company never officially stated that queue positions for buying tickets are random.
- In 2018, Ticketmaster had said its virtual waiting room assigns queue positions randomly to keep ticket sales fair and prevent bots.
- It is unclear if Ticketmaster’s messaging on how queues work has changed or if the system itself has changed.
- Fans often question the fairness of ticket queues, especially during high-demand sales and presales.
- Ticketmaster controls an estimated 63% of primary ticket sales in the United States.
- The company faces ongoing scrutiny from regulators and lawmakers over ticket pricing, resale, and market dominance.
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