Six-month fight to get mum's pension paid left me in tears, daughter says
Summary
Annetta Stanley faced a six-month struggle to restart her elderly mother's private pension payments, which had stopped without explanation. After media involvement, the pension administrator, Aon, agreed to resume payments and pay the owed amount. The delay affected Annetta's ability to cover her mother's medical expenses.Key Facts
- Annetta Stanley's mother, Mervis Stanley, stopped receiving her private pension in June 2024 without explanation.
- Mervis was previously receiving a widow's pension from her late husband George's work at Gillette.
- Aon took over managing the pension scheme in 2024, at which point the payments stopped.
- After the BBC contacted Aon, the company agreed to resume payments and pay back the owed amount.
- Annetta Stanley reached out to Aon multiple times without success prior to the BBC's involvement.
- Aon stated the delays were due to paperwork issues and the need to verify the recipient’s details.
- Annetta had been relying on the pension to cover her mother's care and medical expenses.
- Aon uses standard practices, pausing payments if mail is returned unopened, to ensure pensions go to the correct people.
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