Widows left in pension limbo after husbands' deaths
Summary
Widows of deceased civil servants are facing long delays in receiving pension payments because the administration of the Civil Service Pension Scheme was outsourced to the company Capita. Many families have not received their lump-sum payments or ongoing income, causing financial and emotional stress.Key Facts
- Paul McGinness died in January and his widow Fiona has struggled to get his pension payment due to delays by Capita.
- Capita took over managing the Civil Service Pension Scheme, which has about 1.7 million members, in December last year.
- Capita’s system problems have caused significant delays in processing pension claims and payments.
- Families have needed to repeatedly provide documents like death certificates and birth certificates, slowing down the process.
- Fiona has other pensions from the Ministry of Defence and the NHS that have paid out, but the main civil service pension is still unresolved.
- Another widow, Pamela Moultrie, lost pension payments after initial overpayments and has received no updates.
- Capita faced criticism in Parliament and confirmed a data breach affecting some pension members.
- Capita apologized and said it is working to fix the problems with extra staff and cooperation with the government.
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