Italy’s top court rules against tourist refused tap water in Dolomites hotel
Summary
Italy’s highest court has ruled that restaurants and hotels in Italy are not required to serve tap water to customers. This decision ended a legal case started by a tourist who was refused tap water during her stay at a hotel in the Dolomites and sought compensation.Key Facts
- The case began in 2019 when a tourist stayed at a five-star hotel in Corvara, Italy.
- The tourist repeatedly asked for tap water during her meals but was only offered bottled mineral water costing €7 per bottle.
- She argued that tap water is a natural resource and a universal human right, and should be provided freely.
- She sought €2,700 for economic loss and emotional distress.
- Lower courts rejected her claims, and Italy’s supreme court confirmed there is no law requiring free tap water service in restaurants or hotels.
- In Italy, asking for free tap water is generally seen as bad manners if bottled water is offered.
- Some customers now request tap water to avoid plastic waste, and some restaurants have started offering filtered water as an alternative.
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