Corporate America enters its AI reckoning
Summary
Many big companies spent a lot of money on artificial intelligence (AI) but are now unsure if it is worth the cost. They face high bills, unclear benefits, and workers who do not always support using AI at work.Key Facts
- Microsoft cut back on most of its AI software licenses partly due to high costs.
- Uber’s chief operations officer said AI expenses are becoming difficult to justify.
- One company spent $500 million in a single month because it did not limit employee AI use.
- Some companies use AI as a reason to reduce their workforce, though this may be mainly to manage expenses.
- Workers and customers are becoming less positive about AI use.
- AI currently works best for coding tasks but not as well for other business areas.
- Companies often automate tasks they dislike instead of those that bring the most money.
- AI costs can increase quickly because many AI services charge based on how much they are used, even for simple questions.
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