From Medical Outcome to Patient Experience at Maria Middelares
Summary
Maria Middelares hospital focuses on patient experience by supporting patients to actively participate in their care and by involving their families in decisions. The hospital uses tools like questionnaires and special communication aids to understand patient needs and improve care quality.Key Facts
- Maria Middelares believes quality care is both medically good and easy for patients to understand and access.
- Patients are empowered to make informed choices about their treatment with health care professionals.
- Care is centered on the whole person, considering their preferences and life situation.
- Patients and their families join in decision-making and share information throughout treatment.
- The hospital collects patient feedback with surveys to identify areas for improvement.
- Programs for specific groups, like dementia or cancer patients, include patients and caregivers as partners.
- The hospital developed communication aids for patients with language barriers or disabilities.
- Staff receive training on culturally sensitive care and how to support multilingual communication.
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