Only three-quarters of first class mail delivered on time
Summary
Royal Mail delivered 75.7% of first class letters on time in the year ending March, missing its 93% target. The company, now owned by Daniel Kretinsky's EP Group, said it is investing to improve delivery times and aims to meet new, lower targets by next year.Key Facts
- Only 75.7% of first class letters were delivered on time, below the 93% target.
- 90.2% of second class letters were delivered within three days, under the 98.5% goal.
- Royal Mail is working to meet new targets of 90% for first class and 95% for second class by next year.
- The company has faced criticism and a £21 million fine from Ofcom for poor delivery performance.
- Postal workers reported letters being delayed for weeks and said parcels are prioritized as they bring more profit.
- Royal Mail’s new owner, Daniel Kretinsky, apologized for late letters but denied prioritizing parcels over letters.
- To improve service, part-time workers may be asked to work longer hours, and second class Saturday deliveries will stop.
- Royal Mail has not met its annual delivery targets for six years, partly due to effects from the Covid-19 pandemic.
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