Southwest revises its overweight passenger rules. Here's what's changing.
Summary
Southwest Airlines changed its rules about passengers who need two seats because of their size. Now, if two side-by-side seats are free, the airline will give a free second seat at the gate instead of requiring passengers to buy it in advance.Key Facts
- Southwest used to require passengers needing two seats to buy both tickets before flying.
- The updated rule lets gate agents give a free second seat if two adjoining seats are available.
- If no two seats are free, passengers needing extra space are rebooked on a later flight.
- Passengers can still buy a second seat ahead of time to avoid issues at the airport.
- After the trip, passengers can ask for a refund for the extra seat if conditions are met.
- Southwest defines needing a second seat as sitting beyond the armrest boundary or for safety reasons.
- Other airlines like Delta, United, and American still require buying the extra seat before the flight.
- The policy change was made to create a smoother experience for travelers needing more space.
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