Lloyds customers unable to make payments due to IT glitch
Summary
Lloyds Banking Group experienced a technical problem on Wednesday morning that stopped many customers from making payments or using their mobile apps and websites. The bank apologized and fixed the problem by mid-afternoon, but some customers still faced issues even after the main outage ended.Key Facts
- The problem started just after 11 a.m. and lasted over three hours.
- The outage affected several brands owned by Lloyds, including Lloyds Bank, Halifax, Bank of Scotland, Scottish Widows, and MBNA.
- Customers could not make payments, access accounts, or pay for everyday items like lunch or groceries.
- Lloyds and Halifax acknowledged the problem on social media and apologized for the inconvenience.
- Service was restored by shortly before 3 p.m., but some customers still had trouble afterward.
- This outage follows a March incident when Lloyds accidentally exposed personal data of nearly 500,000 customers.
- Lloyds attributed the March data exposure to a software error during an app update.
- The recurring issues raise concerns about customer protection as banks reduce physical branches and move more services online.
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