Advice service demand rises amid housing crisis
Summary
Citizens Advice Guernsey has reported an increase in people seeking help, mostly due to housing shortages and rising living costs. In 2025, they helped more clients and spent more time on each case, showing that problems are becoming more complicated.Key Facts
- Citizens Advice Guernsey helped 3,043 clients in 2025, up from 2,991 in 2024.
- The service dealt with nearly 5,700 issues, more than before.
- Average time with each client increased from 51 to 54 minutes, adding about 150 extra adviser hours.
- Housing problems caused over 1,000 cases and affected 474 clients, making it the top issue.
- Rental housing and shortage of social housing were especially challenging.
- Employment issues were the second most common concern, followed by legal and family matters.
- Financial stress and relationship problems often connected to housing difficulties.
- The charity warned that ongoing cost-of-living pressures will likely lead to even more demand.
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