EPA replaced employee desk phones with calling software. The union says 9-1-1 doesn’t work correctly
Summary
The Environmental Protection Agency (EPA) changed from using desk phones to calling software on employee laptops. The employee union says this software has problems, including not working properly with 9-1-1 emergency calls.Key Facts
- The EPA replaced physical desk phones with software for making calls on laptops.
- The union representing EPA workers says the new calling software causes safety concerns.
- One problem is that 9-1-1 calls do not correctly transmit the caller’s location.
- The issue with 9-1-1 geolocation was highlighted during a recent medical emergency.
- Justin Chen is the president of the largest EPA employee union.
- He told The Hill that the 9-1-1 location feature in the software “doesn’t really work, apparently.”
- The software’s failure may affect emergency response times for EPA workers.
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