Summary
HSBC's online banking and app services experienced an outage, leaving many UK customers unable to access their accounts. The bank is working urgently to resolve the issue, and customers can still use phone banking and visit branches for assistance.
Key Facts
- HSBC's online banking and app services went down, affecting many customers in the UK.
- The outage was reported to have started at 11:00 BST on Wednesday.
- Thousands of people noted the problem on the site Downdetector, which tracks service outages.
- Customers could still use phone banking and visit branches to access their accounts during the outage.
- HSBC apologized and said they are urgently investigating the issue.
- The bank previously closed 114 branches in the UK in 2022 but promised not to close more until 2026.
- HSBC has not provided a timeline for when the online services will be restored.
- Banking outages have been a problem for several banks, with major banks experiencing significant downtime since 2023.
